2028 Interaction Social Media 
Think Customers
JANUARY 17, 2025
Technology will never replace the human interaction shoppers crave in certain moments, he said. Its easy to collect data during digital interactions but harder to quantify whats resonating with shoppers in brick-and-mortar stores. consumers will make a purchase through social media, with an average spend of $820 per social buyer.
Thematic
JANUARY 29, 2025
Let’s face it—customers are sharing feedback everywhere: surveys, social media, reviews—you name it. By 2028, this figure will skyrocket to 394 zettabytes. Social Media : Check out what your customers are saying on Facebook, Twitter, and Instagram. It’s a lot to handle, right?
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delighted
OCTOBER 22, 2024
Beginning at the awareness stage, where the customer first learns about your brand, and culminating with the purchase decision, the ecommerce journey tells the story of how customers interact with your product. ecommerce market will see a $475 billion increase by 2028. million people shopped on social media alone last year.
Thematic
FEBRUARY 3, 2025
By 2028, that number is projected to soar to over 394 zettabytes. 3 in 4 consumers say a bad interaction with a business can ruin their day. Social Media Monitoring: Enhancing Social Listening Social media is where many customers spend a lot of time. Why does this matter? Sounds familiar?
delighted
OCTOBER 3, 2024
Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. In fact, 67% of customers have shopped via social media this year. What’s contributing to this rapid rise in social commerce?
SaleMove
DECEMBER 17, 2018
Social media has opened up multiple channels of communication between brands and consumers, allowing those conversations to take place almost 24/7. By 2021, 15% of all customer service interactions will be completely handled by AI,” says Olive Huang, a VP at Gartner. SUPER SMART. FULLY INVESTED.
Thematic
FEBRUARY 23, 2025
In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. Data Integration : The ability to analyze data from multiple sources, including text analytics for social media , customer support tickets, and emails. Did you know? But that data means nothing if not properly analyzed.
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