delighted

OCTOBER 22, 2024

But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints. Mapping these touchpoints is crucial to understanding the ecommerce customer journey – and improving customer experiences.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52

Think Customers

JANUARY 17, 2025

Technology will never replace the human interaction shoppers crave in certain moments, he said. One challenge when it comes to collecting all this data, he said, is ensuring it can flow freely among the brands systems and platforms so shoppers have one unified experience and all the touchpoints get harmonized. In 2025, 37% of U.S.

Retail 52

Retail Social Media 2028 2025 52

Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. A significant boost in Touchpoint Net Promoter Score (tNPS). A significant boost in their tNPS—a measure of loyalty at specific customer interactions. Now, you’re probably wondering how to collect customer feedback data that really matters. The result?

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. 3 in 4 consumers say a bad interaction with a business can ruin their day. Having found this, Vodafone improved Touchpoint Net Promoter Score (tNPS) within nine months. Why does this matter? Text analytics helps businesses stay on the right side of these stats.

E-support 62

E-support Social Media Net Promoter Score 2028 62

delighted

OCTOBER 3, 2024

Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Our advice?

Retail 93

Retail 2024 Social Media 2028 93

BirdEye

JANUARY 16, 2024

CRM integration allows harnessing the power of AI & automation by linking your CRM software – the hub of customer information and interactions – with other tools like email systems, social media platforms, enterprise resource planning (ERP) systems, and marketing automation tools. See Pricing FREE DEMO What is traditional CRM?

Management 59

Management Social Media 2028 Customer Relationships 59

Thematic

JANUARY 16, 2025

They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. Chatbots and Virtual Assistants: Make interactions smarter and more personal by analyzing tone and intent. Data growth worldwide 2010-2028.  The stakes couldn’t be higher. Take Vodafone New Zealand , for instance.

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62