Remove 2028 Remove Loyalty Programs Remove Management
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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

Managing the positive impact of a viral moment is key to getting those new customers to come back. How to Make Loyalty a New Business Line for your Brand? by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program.

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Top 10 ecommerce trends shaping online retail in 2024

delighted

And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028. Loyalty programs level up with personalization Loyalty programs themselves aren’t a new trend in the world of ecommerce.

Retail 93
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Ecommerce customer journey map + template

delighted

ecommerce market will see a $475 billion increase by 2028. Loyalty programs are a great place to start. Those opinions determine whether they purchase from you or take their business to a competitor. And trust us, you want that business: Statista estimates that revenue in the U.S.