Think Customers

JANUARY 17, 2025

Ultas loyalty program is 44 million members strong, with 95% of purchases made through the program, said Josh Friedman, vice president of digital products for Ulta. Social commerce is expected to nearly double between now and 2028, to $137 billion in retail sales, according to data presented by Emarketer.

Retail 52

Retail Social Media 2028 2025 52

ShepHyken

SEPTEMBER 10, 2023

How to Make Loyalty a New Business Line for your Brand? by Jubin Mehta (The Wise Marketer) Brands really care about customer loyalty but more often than not, the understanding and execution have to go beyond a basic loyalty program.

Article 88

Article 2023 2028 Customer Service 88

delighted

OCTOBER 3, 2024

By 2032, the ecommerce AI market is expected to reach $45.72 Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. Just how prevalent is the resale market? In fact, 67% of customers have shopped via social media this year.

Retail 93

Retail 2024 Social Media 2028 93

delighted

OCTOBER 22, 2024

ecommerce market will see a $475 billion increase by 2028. Loyalty programs are a great place to start. Ask customers how they found out about you during the awareness stage Find out how customers were exposed to your brand by surveying them, and use those insights to inform and increase ROI for your marketing campaigns.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52