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Top 5 Customer Service & CX Articles for the Week of September 11, 2023

ShepHyken

For some small brands, a viral moment can be game-changing for putting their brand on the map, and for larger retailers, it can draw attention to a new product line to significantly boost sales. So how can you become dedicated to customer happiness and watch your sales take off? How to Make Loyalty a New Business Line for your Brand?

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Top 10 ecommerce trends shaping online retail in 2024

delighted

By 2032, the ecommerce AI market is expected to reach $45.72 in-store and online sales). Social commerce meets customers where they are Social media is now more than just a marketing channel: it can also serve as an extension of your storefront. Just how prevalent is the resale market?

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CRM integration: A gateway to enhanced customer management

BirdEye

The chefs are your sales team, the servers are your customer service representatives, and the diners are your clients. This integration centralizes information, synchronizes data, and streamlines processes across various platforms, ensuring that every department works in unison, from sales to customer support.

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How Telemarketing Philippines Helps 3D Technology Market Reach New Heights

Magellan Solutions

Case in point: 3D technology market. After-market Parts Production – Half of US manufacturers believe in 3 to 5 years, 3D printing will be used for aftermarket parts. Telemarketing is a type of direct marketing that takes place over the phone. The 3D Market. In 2020, the global 3D printing market was worth USD 13.78

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Do These 3 Emerging Markets Threaten BPO Philippines?

Magellan Solutions

Despite the pandemic, the market was valued at $232.32 from 2021 to 2028. There are emerging markets that want to take a piece in the BPO market. . 3 Emerging Call Center Markets to Watch. Well-situated call center locale that serves numerous markets from the heart of EMEA. Fill up the form below!

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What Is A Conversational User Interface (CUI) & How to Leverage It

Inbenta

Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 For example, if customers tend to leave your site at a certain point in the sales funnel, placing a live chat window here could re-engage them. between now and 2028.

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What is business process outsourcing and can it save me time?

Call Experts

For many years, the outsourcing market has grown, and services have become more easily accessible. Front-office services: phone and customer service, appointment management, outbound sales, lead verification, surveying, after-hours customer support, and call-forwarding. Marketing and lead generation. IT management and services.

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