Thematic

FEBRUARY 23, 2025

In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. categorizing "The checkout process is slow" under "User Experience Issues"). Did you know? But that data means nothing if not properly analyzed. This helps track trends and make data-driven improvements.

Social Media 62

Social Media E-support Feedback Insights 62

BirdEye

JANUARY 16, 2024

How does CRM integration impact sales & marketing? CRM integration allows harnessing the power of AI & automation by linking your CRM software – the hub of customer information and interactions – with other tools like email systems, social media platforms, enterprise resource planning (ERP) systems, and marketing automation tools.

Management 59

Management Social Media 2028 Customer Relationships 59

Inbenta

OCTOBER 11, 2021

These systems meet users where they are, programmed to “speak human” rather than expecting users to “speak machine”. Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 between now and 2028.

2028 69

2028 2030 Interaction Virtual Agent 69

SurveySensum

OCTOBER 5, 2023

A dealership experience survey is used by automotive dealerships to gather feedback from their customers regarding their experiences with their services and products. Have the test group go through the entire survey and provide feedback on the flow , sequence of questions, and overall user experience.

Automotive 52

Automotive Feedback Customer Satisfaction 2028 52

West Monroe

JULY 26, 2022

Aesthetics don’t seem to matter as much as these two key factors, suggesting that customers are prioritizing fundamentals and user experience over surface-level design elements. The rise of non-traditional players like fintechs continues to skyrocket, with the global fintech market projected to grow from $112.5

Banking 59

Banking Financial 2028 2021 59

West Monroe

JULY 27, 2022

Aesthetics don’t seem to matter as much as these two key factors, suggesting that customers are prioritizing fundamentals and user experience over surface-level design elements. The rise of non-traditional players like fintechs continues to skyrocket, with the global fintech market projected to grow from $112.5

Banking 52

Banking Financial 2028 2021 52

SurveySensum

NOVEMBER 7, 2023

Did you know that 79% of people shop on their mobile devices at least once in 6 months And no matter how attractive or data-driven your marketing campaigns are if you don’t provide a positive mobile CX to your customers then they are 62% less likely to make any future purchases from you? billion by 2028.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52