Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. Clean, structured data makes it easier to uncover insights from net promoter score (NPS) surveys , reviews, and social media comments. A significant boost in Touchpoint Net Promoter Score (tNPS). Enter net promoter scoring!

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

delighted

OCTOBER 22, 2024

But while ecommerce has made retail purchases more accessible, it has also disrupted the traditional, linear, retail buyer’s journey and has transformed it into a more complicated series of customer touchpoints. Mapping these touchpoints is crucial to understanding the ecommerce customer journey – and improving customer experiences.

Customer Journey Mapping 52

Customer Journey Mapping Customer Journey Social Media Net Promoter Score 52

Thematic

FEBRUARY 3, 2025

By 2028, that number is projected to soar to over 394 zettabytes. Having found this, Vodafone improved Touchpoint Net Promoter Score (tNPS) within nine months. Did you know that in 2023, the world created, captured, copied, and consumed 123 zettabytes of data? Why does this matter?

E-support 62

E-support Social Media Net Promoter Score 2028 62

Thematic

JANUARY 16, 2025

They used Thematic to tackle their Touchpoint Net Promoter Score (tNPS) across customer-facing teams. Smith & Smith , a vehicle glass repair company in New Zealand, used Thematic to categorize customer themes and connect them to Net Promoter Scores (NPS). Data growth worldwide 2010-2028. 

Net Promoter Score 62

Net Promoter Score Social Media Feedback Insights 62

SurveySensum

SEPTEMBER 5, 2024

from 2021 to 2028. Capture feedback with journey-based surveys launched across different touchpoints in a customer journey, instead of launching it randomly, and make sure you are launching the right type of survey at the right time. In fact, the global digital banking market size is expected to grow at a CAGR of 8.3%

Banking 52

Banking Customer Experience Omnichannel 2028 52

SurveySensum

JULY 12, 2023

By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. users by 2028. With SurveySensum, businesses can: Easily identify touchpoints with the most friction. This is where intervention is required.

Retail 52

Retail 2028 Feedback Roadmap 52

SurveySensum

JULY 12, 2023

By gathering customer feedback at these touchpoints, you can identify areas for improvement and tailor your strategies to better meet their expectations. users by 2028. With SurveySensum, businesses can: Easily identify touchpoints with the most friction. This is where intervention is required.

Retail 52

Retail 2028 Feedback Roadmap 52