BlueOcean
SEPTEMBER 27, 2021
Between 2021 and 2028, the global customer experience management market size is expected to grow from $8.79 But metrics like NPS, CSAT, and others also help to paint the picture. This article asks some thought-provoking questions about what that means for businesses everywhere. billion to $27.12 billion—an annual growth rate of 17.5%.
Thematic
JANUARY 29, 2025
By 2028, this figure will skyrocket to 394 zettabytes. Clean, structured data makes it easier to uncover insights from net promoter score (NPS) surveys , reviews, and social media comments. Enhancing Customer Loyalty and NPS Scores Keeping customers happy is one thing, but turning them into loyal advocates for your business?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
delighted
OCTOBER 22, 2024
ecommerce market will see a $475 billion increase by 2028. Collect NPS and CSAT survey feedback during the retention stage At the retention stage, you can collect Net Promoter Score (NPS) survey data to measure customer loyalty. Those opinions determine whether they purchase from you or take their business to a competitor.
Thematic
FEBRUARY 23, 2025
In 2024, the world generated 149 zettabytes , and that’s expected to reach 394 zettabytes by 2028. This is especially useful for tracking customer feedback, online reviews, and net promoter score (NPS) surveys. Customer satisfaction impact (how insights translate into improved NPS or CSAT scores). Did you know?
Thematic
JANUARY 16, 2025
Smith & Smith , a vehicle glass repair company in New Zealand, used Thematic to categorize customer themes and connect them to Net Promoter Scores (NPS). By analyzing feedback in real time, businesses can track metrics like CSAT and NPS to stay ahead of the game. Data growth worldwide 2010-2028. A real-world example?
SurveySensum
JULY 12, 2023
users by 2028. This retail customer feedback platform offers you help in gathering data in real time with NPS, CSAT, and CES surveys. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6
SurveySensum
JULY 12, 2023
users by 2028. This customer feedback platform offers you help in gathering data in real time with NPS, CSAT, and CES surveys. Neglecting Mobile-Friendliness According to a statistics report on “Smartphone Mobile Network Subscription Worldwide” by Statista , in 2022, the number of smartphone users reached 6.6
Expert insights. Personalized for you.
177 
Let's personalize your content