Thematic

JANUARY 29, 2025

By 2028, this figure will skyrocket to 394 zettabytes. 💡 Pro Tip : Use an omnichannel approach to ensure you’re collecting feedback from all possible sources. A significant boost in Touchpoint Net Promoter Score (tNPS). Pay close attention to patterns in their comments. The result?

Feedback 62

Feedback Net Promoter Score Social Media 2028 62

delighted

OCTOBER 3, 2024

Brands are leveraging customer data for personalized experiences Brands collect data at various touchpoints across the ecommerce customer journey. And by 2028, the global secondhand market is expected to reach $350 billion. billion in consumer spending, and is expected to be a $45 billion channel by 2028.

Retail 93

Retail 2024 2028 Social Media 93

Think Customers

JANUARY 17, 2025

One challenge when it comes to collecting all this data, he said, is ensuring it can flow freely among the brands systems and platforms so shoppers have one unified experience and all the touchpoints get harmonized. In 2025, 37% of U.S. consumers will make a purchase through social media, with an average spend of $820 per social buyer.

Retail 52

Retail Social Media 2028 2025 52

SurveySensum

SEPTEMBER 5, 2024

Customers also expect 24/7 omnichannel access to customer support, which has encouraged banks to invest heavily in digital infrastructures and technical integrations to support this operational advancement. from 2021 to 2028. This shift towards digital isn’t just a trend – it’s a transformation of the banking industry.

Banking 52

Banking Customer Experience Omnichannel 2028 52