CSM Magazine
MARCH 28, 2025
million users by 2029. Companies from other industries can take a page out of casinos books and begin segmenting their customer base so they can create tailored experiences to meet the needs of different groups. The online casino industry is booming, and theres some good reasons why.
CSM Magazine
OCTOBER 21, 2024
Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. When tech runs smoothly, customers won’t even notice it’s there. The global market for video surveillance is expected to reach $145 billion by 2029, growing at an impressive annual rate of over 12%.
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Forrester's Customer Insights
AUGUST 7, 2022
The global customer relationship management market is projected to grow from $63.91 billion by 2029, at a CAGR of 12.5%. This second wave CRM is experiencing is aimed at transforming engagement and business outcomes across an enterprise, surpassing its initial remit of increasing front-office productivity.
Forrester's Customer Insights
OCTOBER 4, 2022
billion by 2029, at a CAGR of 12.5%. Ready to give up on your CRM deployment? Before you do, you should know: CRM is a huge market. It is valued at $63.91 billion today and projected to grow to $145.79 Eighty-two percent of enterprises use CRM. Yet when I surveyed hundreds of business and IT […].
CSM Magazine
APRIL 18, 2024
billion by 2029, according to Fortune Business Insights and Markets and Markets. Businesses can customize the service to fit their unique needs and adjust usage on the fly—all without the heavy lifting of developing and maintaining the technology themselves. The CPaaS market has been experiencing significant growth.
Optimove
JULY 24, 2024
The result is that digital customer engagement management and the technology systems that enable it to have not been a priority. But players are also playing and engaging with lotteries online, and cashless payments are proliferating. billion by 2029, according to Statista , where online review was $2.52
SurveySensum
JULY 24, 2023
The retail world is changing at warp speed, and so are customers’ needs and expectations. Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations.
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