CSM Magazine

MARCH 28, 2025

million users by 2029. Companies from other industries can take a page out of casinos books and begin segmenting their customer base so they can create tailored experiences to meet the needs of different groups. The online casino industry is booming, and theres some good reasons why.

2029 52

2029 Customer Service Exceptional Customer Service Hospitality 52

CSM Magazine

OCTOBER 21, 2024

Ambience isn’t just ‘nice to have’; it’s part of what keeps customers engaged – without them even realizing it. The sweet spot lies in reading the customer’s cues like a pro poker player – spotting that subtle pause that says, ‘I could use a hand’, versus the quick glance that screams, ‘I’m just browsing, please back off.’

Retail 52

Retail Engagement 2029 Customer Experience 52

CSM Magazine

APRIL 18, 2024

billion by 2029, according to Fortune Business Insights and Markets and Markets. Businesses can customize the service to fit their unique needs and adjust usage on the fly—all without the heavy lifting of developing and maintaining the technology themselves. The market size is valued at USD 8.73

2029 52

2029 E Commerce Healthcare E-support 52

Optimove

JULY 24, 2024

The challenges: data access, budget limitations, technology resistance The team was faced with some key challenges, including multiple siloed systems that were limiting access to data, and that online engagements were not prioritized for budget nor for new technology adoption. billion in 2024 to $7.41 billion in 2017.

Innovation 52

Innovation 2029 Social Media Government 52

SurveySensum

JULY 24, 2023

Customers want to experience all the cool trends but also want their needs and expectations to be met. According to Salesforce Customer Engagement Research 2022 , 73% of customers expect companies to understand their unique needs and expectations. But wait, there’s more!

Retail 52

Retail 2023 Customer Experience E Commerce 52