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Top Retail Customer Experience Trends to Watch in 2023

SurveySensum

Elevating Customer Journey With Phygital Experiences According to a survey conducted by Statista on Retail Technology , the global market of such virtual fitting rooms would climb up to 15 billion USD by 2029. Another aspect of seamless omnichannel experiences is the integration of customer data and personalization.

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How to Enhance CX in Retail With Customer Feedback?

SurveySensum

Collect omnichannel feedback in real-time Identify touchpoints with the most friction with journey-based dashboards Identify top trends and sentiments from thousand of feedback text analysis in just a few minutes. Cart Abandonment Headache of Sheryl Sheryl, the Head of Marketing at an e-commerce website, was dealing with cart abandonment too.

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