CSM Magazine

MARCH 19, 2025

In fact, industry experts predict that 90% of global businesses will use AI in their customer support by 2030. The High Cost of Human Translation While human translators provide accuracy and cultural context, hiring multilingual support teams is expensive. The Growing Need for AI in Customer Support 1.

E Commerce 59

E Commerce E-support 2030 Competitive Advantage 59

CSM Magazine

NOVEMBER 4, 2024

from 2023 to 2030. Supporting the languages ​​spoken in target growth regions provides a major competitive advantage. The really powerful parts of machine translation are not nuanced human insight, and they are not and cannot be put into cultural context. Local cultural consultants help align content.

Customer Experience 52

Customer Experience 2030 Culture Competitive Advantage 52

eglobalis

FEBRUARY 24, 2025

This article addresses and counters the unfounded predictions by some that customer experience will disappear by 2030, made by individuals more focused on garnering attention than on providing quality content on Linkedin. Customer experience is not disappearing by 2030. The Gist Human expertise essential.

2030 296

2030 B2B Culture Innovation 296

eglobalis

DECEMBER 4, 2024

In 2024, a bold and controversial claim suggested that customer experience (CX) would become irrelevant by 2030. B2B Partnerships Require Cultural and Regional Sensitivity Global B2B companies operate in diverse cultural and regulatory environments. Thoughtful content fosters credibility and maintains their engagement.

2030 422

2030 B2B Culture Government 422

West Monroe

JANUARY 25, 2022

Build a mutually understood data culture. All banks are standing at the intersection of unprecedented global economic upheaval, revenue disruption, digital innovation, and cultural change. With market conditions and competitive landscape changing so rapidly, where do you really stand and where you need to improve? Challenge.

Banking 52

Banking 2022 Financial Multi-Channel 52

West Monroe

JANUARY 25, 2022

Manufacturers that already invested in e-commerce and digital transformation prior to the pandemic are seeking to consolidate the competitive advantage they’ve enjoyed for the past two years. That makes customer experience more evidently a competitive advantage. Senior Manager, Consumer & Industrial Products.

2022 52

2022 E Commerce Competitive Advantage Leadership 52