CSM Magazine

MARCH 19, 2025

In fact, industry experts predict that 90% of global businesses will use AI in their customer support by 2030. The Growing Need for AI in Customer Support 1. Why Businesses Must Act Now The shift toward AI-powered customer support is happening now. Its the present and future of customer support.

E Commerce 59

E Commerce E-support 2030 Competitive Advantage 59

West Monroe

JANUARY 25, 2022

With market conditions and competitive landscape changing so rapidly, where do you really stand and where you need to improve? Banks need to proactively monitor customer data to identify deposit outflows directed towards digital currency to understand the impact and importance to their existing customer base. Challenge.

Banking 52

Banking 2022 Financial Multi-Channel 52

West Monroe

JANUARY 25, 2022

Manufacturers that already invested in e-commerce and digital transformation prior to the pandemic are seeking to consolidate the competitive advantage they’ve enjoyed for the past two years. That makes customer experience more evidently a competitive advantage. Taking action. Chapter 2: Scarcity.

2022 52

2022 E Commerce Competitive Advantage Leadership 52