Forrester's Customer Insights

JULY 30, 2020

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Banking 50

Banking Connections 2030 Insights 50

CSM Magazine

NOVEMBER 5, 2024

compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions. This tool directs cases to the most suitable agent based on factors like the agent’s expertise, current workload, and availability. The platform’s AI tools enhance service further.

Customer Service 52

Customer Service Management 2030 Omnichannel 52

Solvvy

OCTOBER 12, 2022

Last, but not least, businesses that implement AI bots can collect more data than they could when customer service agents assist customers over the phone. NLG is the technology behind branded virtual assistants, such as Google Assistant. CAGR in the chatbot market from 2022 to 2030, reaching $3.411 billion globally. .

2030 94

2030 Virtual Agent Interaction Technology 94

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . billion by 2030. . By imbuing the chat journey with your brand’s persona, you can create a sense of genuine connection and build customer trust. You can connect with her on LinkedIn.

2028 69

2028 2030 Interaction Virtual Agent 69

Magellan Solutions

JULY 29, 2021

Once they do connect with a human, it’s more frequently in a chat window with someone who’s engaged in multiple outbound telemarketing services Philippines at once. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads. million next year.

Call Center 52

Call Center Social Media Omnichannel Contact Center 52