Forrester's Customer Insights

JULY 30, 2020

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Banking 50

Banking Connections 2030 Insights 50

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

CSM Magazine

NOVEMBER 5, 2024

compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions. Finally, knowledge management in Dynamics 365 gives agents quick access to a database of resources. These insights make it easier for teams to identify where improvements are needed.

Customer Service 52

Customer Service Management 2030 Omnichannel 52

Solvvy

OCTOBER 12, 2022

Agents rarely have time to enter notes on each call, analyze a customer journey that led to them picking up the phone, or connect the dots between specific products and services and a higher volume of calls. . NLG is the technology behind branded virtual assistants, such as Google Assistant. The Best is Yet to Come.

2030 94

2030 Virtual Agent Interaction Technology 94

CSM Magazine

JANUARY 22, 2024

These platforms enable businesses to automate, optimize, and scale their customer service operations, while also gaining insights into customer behavior, preferences, and needs. from 2023 to 2030. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15

Customer Service 52

Customer Service 2023 E Commerce 2030 52

Magellan Solutions

JULY 29, 2021

The Asian Development Bank predicts that by 2030 AI and similar technologies could displace 286,000 workers or almost a quarter of the people in the telemarketing call center Philippines. Through friendly interactions, your virtual agent can ensure that your live agents speak with the most qualified leads.

Call Center 52

Call Center Social Media Contact Center Omnichannel 52

SmartKarrot

APRIL 17, 2023

Virtual agents: Virtual agents are AI-powered systems designed to simulate human-like interactions in a digital environment. Act as a coach: AI can act as a coach for customer success teams, providing guidance and insights based on past performance and best practices.

Virtual Agent 10

Virtual Agent 2030 Customer Success Customer Satisfaction 10