Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

CSM Magazine

JANUARY 22, 2024

The SaaS customer service market is growing rapidly, as more businesses realize the benefits of using cloud-based platforms to improve their customer service. According to a report by Grand View Research , the global SaaS customer service market size was valued at USD 261.15 from 2023 to 2030. from 2023 to 2030.

Customer Service 52

Customer Service 2023 E Commerce 2030 52

CSM Magazine

NOVEMBER 5, 2024

The customer experience management market is on track to grow at a 15.4% compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions. As a result, customers connect with the right agents without long waits, improving both speed and satisfaction.

Customer Service 52

Customer Service Management 2030 Omnichannel 52

Solvvy

OCTOBER 12, 2022

NLG is the technology behind branded virtual assistants, such as Google Assistant. In addition to virtual assistants designed for consumers, NLG can also enable virtual agents to provide information to callers reaching out for customer service. . The Architecture of Artificial Intelligence Chatbots.

2030 94

2030 Virtual Agent Interaction Technology 94

Forrester's Customer Insights

JULY 30, 2020

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Banking 50

Banking Connections 2030 Insights 50

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . Conversing with our machines is no passing fad either – according to research from Allied Market Research, the global voice user interface industry generated $13.65 billion by 2030. .

2028 69

2028 2030 Interaction Virtual Agent 69

Magellan Solutions

JULY 29, 2021

Once a technological possibility for some industries, the reality is disrupting sectors across markets globally and affecting all aspects of our lives. . A recent report by Forbes found that 22% of marketers currently are using AI-based applications. Intelligent virtual agents work to increase contact rates.

Call Center 52

Call Center Social Media Contact Center Omnichannel 52