CSM Magazine

MAY 13, 2024

Key Findings Majority of consumers (72%) are open to interacting with AI-powered chatbots if they can quickly resolve issues, with half believing virtual agents will be widely accepted for customer service by 2030.

2030 52

2030 Customer Service Virtual Agent 2023 52

CSM Magazine

NOVEMBER 5, 2024

compound annual growth rate (CAGR) through 2030, underscoring the rising importance of tools that centralize and improve customer interactions. This tool directs cases to the most suitable agent based on factors like the agent’s expertise, current workload, and availability. The platform’s AI tools enhance service further.

Customer Service 52

Customer Service Management 2030 Omnichannel 52

CSM Magazine

JANUARY 22, 2024

from 2023 to 2030. May, 2023 – SmartAction, a Fort Worth, Texas-based AI platform provider specializing in advanced Intelligent Virtual Agents (IVA) and conversational AI solutions, closed a new round of funding, bringing its total strategic growth capital to $38 million. Company Website: siena.cx

Customer Service 52

Customer Service 2023 E Commerce 2030 52

Forrester's Customer Insights

JULY 29, 2020

The drivers of the future are evolutions of the past – some playing out now, others that will be far more prominent by 2025 and table stakes by 2030. […]. Forrester’s view on the future of banking is here – examining the changes that we expect to play out over the next decade of retail banking.

Banking 71

Banking 2030 2025 Retail 71

Forrester's Customer Insights

JULY 30, 2020

By 2030, banking will be invisible, connected, insights-driven, and purposeful. Leading banks are pivoting and rebooting their strategy — capitalizing on the pace of change and innovation and setting their course for the next decade.

Banking 50

Banking Connections 2030 Insights 50

Solvvy

OCTOBER 12, 2022

NLG is the technology behind branded virtual assistants, such as Google Assistant. In addition to virtual assistants designed for consumers, NLG can also enable virtual agents to provide information to callers reaching out for customer service. . The Architecture of Artificial Intelligence Chatbots.

2030 94

2030 Virtual Agent Interaction Technology 94

Inbenta

OCTOBER 11, 2021

According to Business Insider, nearly 40% of internet users worldwide prefer chatbots over less conversational virtual agents. . billion by 2030. . There’s just something natural about speaking or texting with our devices as we would verbally. billion in 2020 and is set to gain another $95.41

2028 69

2028 2030 Interaction Virtual Agent 69