Kustomer

OCTOBER 19, 2023

Welcome to The Kustomer Service Pulse , a new series on the Kustomer blog where we share our point of view on customer service experiences that showcase how companies can create unforgettable moments with their customers, drive impact for their business, and elevate their brands.

Customer Service 59

Customer Service Airlines Exceptional Customer Service 2014 59

ShepHyken

AUGUST 30, 2019

If you do this on a continuous basis, you’ll establish strong relationships with your customers due to the value you’ve been giving them. Sustain Your Customer Lifetime Value Through Exceptional Customer Service. How do you get your customers to keep coming back?

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Blog Loyalty Programs Loyalty Lifetime Customer 109

SaleMove

AUGUST 16, 2018

So what does it mean to not just match, but rather exceed your customer’s expectations the next time they reach out? Here are four ways to deliver an exceptional customer service call experience that delights your customers and differentiates your brand: Anticipate Their Needs. Do you need help finding a flight?”.

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Customer Service Airlines Exceptional Customer Service Insurance 74

LiveChat

FEBRUARY 14, 2017

Working in customer service means that you can solve people’s problems, show them kindness and make their days better! Today, I’m presenting you five heartwarming, best customer service stories to inspire you this Valentine’s Day. Customer story #1: Southwest Airlines. Customer story #2: Zappos.

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Customer Service Airlines Hotels Exceptional Customer Service 65

ProProfs Chat

AUGUST 19, 2020

Here is a quick recap: Right before an overbooked United Express flight took off on April 9, 2017, airplane staff were recorded manhandling and forcibly removing passengers to make room for airline employees. . Now, it would be wrong to say that such a big airline company did not have a devised structure of customer service policies.

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Customer Service Net Promoter Score Airlines Touchpoint 105

SurveySparrow

JUNE 20, 2023

But what precisely is customer service experience, and why does it matter? In this blog, let us take a look at what the customer service experience is, ways to create an exceptional customer service experience with top-notch examples. What is Customer Service Experience?

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Customer Service Exceptional Customer Service E Commerce Airlines 52

CSM Magazine

JANUARY 27, 2025

Offering Loyalty and Incentive Programs Why do people keep going back to their favorite coffee shop, hotel, or airline? In the wholesale industry, where margins are tight and repeat transactions are critical, a well-designed incentive system can do wonders for customer retention. Simpleloyalty programs.

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Customer Service Multi-Channel Social Media Communication 52

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. According to Brandwatch , about 3.5

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Social Media Airlines Exceptional Customer Service Customer Care 40

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. According to Brandwatch , about 3.5

Social Media 40

Social Media Airlines Exceptional Customer Service Customer Care 40

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. According to Brandwatch , about 3.5

Social Media 40

Social Media Airlines Exceptional Customer Service Customer Care 40

Lithium

AUGUST 21, 2019

How well does your business leverage social media to provide a great customer service experience? A Smart Insights study found that 80% of companies believe they deliver exceptional customer service on social media, yet only 8% of customers seemed to agree. According to Brandwatch , about 3.5

Social Media 40

Social Media Airlines Exceptional Customer Service Customer Care 40

InteractionMetrics

MARCH 27, 2025

Tiered Rewards: Customers earn status as they make more purchases. Airlines and hotels use this strategy all the time. Surprise Rewards: Unexpected gifts, discounts, or bonuses create memorable experiences that customers can’t wait to take advantage of. How does exceptional customer service impact retention?

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Customer Retention Metrics Net Promoter Score Loyalty Programs 52

SurveySensum

DECEMBER 20, 2023

Did you know that 52% of customers are ready to pay more if they receive exceptional customer service? Customer service is the backbone of any successful business. It’s what keeps customers happy and loyal. By collecting customer feedback ! Southwest Airlines, a big airline in the U.S.,

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Metrics 2024 Customer Service Net Promoter Score 52

CSM Magazine

OCTOBER 18, 2023

The casino industry has always been at the forefront of delivering exceptional customer service. With the proliferation of casino sites on the internet today, the competition has intensified, making customer service a pivotal differentiator.

Customer Service 52

Customer Service Multi-Channel Loyalty Programs Social Media 52

SurveySparrow

JUNE 28, 2023

Also, optimizing customer experience requires integrating all touchpoints and ensuring a seamless transition between them. Example: Zappos, a renowned online shoe retailer, offers exceptional customer service across channels. Example: Delta Airlines has a robust customer feedback system in place.

Customer Experience 52

Customer Experience Net Promoter Score E Commerce Customer Centricity 52

Lumoa

JUNE 14, 2023

To illustrate, let’s take the example of United Airlines’ reputation crisis. As a result of being continually subjected to scathing customer reviews, United’s NPS score has hovered around 10 since 2014. Elevate Your Customer Service Experience Amazon. What do they have in common?

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NPS Customer Centricity Loyalty Presentation 78

Helpware

AUGUST 7, 2018

Delta Airlines has taken to handing out pies when they are delayed in getting their customers to the skies. During inclement weather in April 2017 at the Atlanta airport, Delta Airlines crew members handed out fresh pizza to people waiting on the tarmac to take off as well as those waiting in the terminal.

Customer Service 40

Customer Service Airlines Social Media Banking 40

Service Untitled

JUNE 14, 2010

Independent customer service agency STELLA Service claims to be the first completely independent customer. Is customer service commensurate with price in real estate sales? Exceptional Customer Service Starts at the Top – Are You Setting a Positive Standard?

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Blog Customer Service 2010 2006 41

SurveySensum

JANUARY 31, 2024

Delight them with Exceptional Customer Service 93% of customers are likely to make repeat purchases with companies that offer excellent customer service. That’s the power of top-notch customer service. Treat their concerns with urgency, demonstrating a commitment to their satisfaction.

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Net Promoter Score Customer Satisfaction Feedback Exceptional Customer Service 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

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Customer Satisfaction Customer Centricity Social Media Touchpoint 52

SurveySensum

FEBRUARY 20, 2024

Iterate and Improve : Continuously monitor customer feedback, analyze data, and adapt your strategies to meet evolving customer needs and preferences. Test different approaches, gather insights, and iterate on your customer journey optimization efforts to drive continuous improvement.

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Customer Satisfaction Customer Centricity Social Media Touchpoint 52

SurveySparrow

OCTOBER 1, 2023

Customer service is no longer a mere exchange of goods and services. Do you remember the last time you received truly exceptional customer service? If you do, the fact that you recall it is proof of high-touch customer service! But if you didn’t, fret not.

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Customer Service Customer Experience Customers Travel 52

SurveySensum

SEPTEMBER 21, 2023

When customers receive timely responses to their inquiries, it not only meets their expectations but also contributes significantly to customer satisfaction and retention. This transforms a one-time shopper into a repeat customer on an adventure to earn more rewards. They transform the travel experience by gamification.

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Customer Retention 2023 Loyalty Programs Travel 52

SurveySensum

SEPTEMBER 26, 2023

For example, offer a discount or a free upgrade to customers who have been using your product for a certain period. For example, the AAdvantage program by American Airlines rewards frequent flyers with miles that can be redeemed for free flights, seat upgrades, and other travel-related benefits. Provide impeccable customer support.

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Management User Experience Demo Measurement 52

SurveySensum

JULY 13, 2023

Brand Example: Southwest Airlines is known for its exceptional customer service, which has contributed to its strong financial performance. The retail website you signed in to offers the items you want, is deliverable to your place at your desired time and provides the payment option of your liking.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

SurveySensum

JULY 13, 2023

Brand Example: Southwest Airlines is known for its exceptional customer service, which has contributed to its strong financial performance. The retail website you signed in to offers the items you want, is deliverable to your place at your desired time and provides the payment option of your liking.

Retail 52

Retail Customer Experience Touchpoint Social Media 52

Kustomer

JUNE 11, 2020

Fast forward to 2015, Omar wanted to know the penalty fee for a flight change, and after a terrible customer experience Reply AI was born as an easy way to automate conversations. Instantaneous is the Expectation of the Customer. Every customer service team knows that the customer wants their issues resolved, quickly.

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Customer Service Customers Download 2015 52

Experience Investigators by 360Connext

JANUARY 14, 2015

Are employees the answer to the customer experience question? Southwest Airlines, Zappos and Amazon were all the disruptors of their day, and they all focused on delivering exceptional customer service. I was recently challenged to defend this belief and here’s how I answered. But it starts earlier.

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Customer Experience Airlines Government Exceptional Customer Service 290