Tricia Morris

JUNE 26, 2015

companies alone each year due to poor customer service. But according to the same report, after a positive customer experience, 69% of consumers would recommend the company to others and 50% would use the business more frequently. Every single one of those have gone bankrupt because they didn’t have customer service.

Customer Service 104

Customer Service Poor Customer Service Net Promoter Score Customer Service Representative 104

Bold360

OCTOBER 20, 2016

In e-commerce, with thousands of products as well as international retail opportunities, this level of service and personalization can feel more difficult to achieve. But in a world where 71% of online consumers have ended their relationship with a company due to poor customer service, it’s just as vital as offline, if not more so.

E Commerce 85

E Commerce E-support Multi-Channel Poor Customer Service 85

SurveySensum

SEPTEMBER 25, 2024

Did you know that in 2024, 88% of customers think customer service is more important than ever? US companies lose an astounding $75 billion annually due to poor customer service. It’s not a small figure, and it paints a picture of just how much customer service is valued regarding business outcomes.

Customer Centricity 52

Customer Centricity Customer Service 2024 Airlines 52

LiveChat

OCTOBER 6, 2017

A good customer service experience sets a brand apart from the competition. Look at United Airlines. Many won’t fly United after their poor customer service made headlines recently. Single Channel vs. Multi-Channel. Customer service is often available in one of two ways.

Customer Service 37

Customer Service Multi-Channel E Commerce E-support 37