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Delighted’s retail customer experience guide for 2021 and beyond

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apparel) compared to 2019. CSAT surveys are useful for making product enhancements when satisfaction scores for some products or services trend low (i.e. Customer Effort Score (CES) : Customer effort is a key driver of customer satisfaction and loyalty. Is this the end for retail?

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Delighted's retail customer experience guide for 2020 and beyond

delighted

Morris, senior brand apparel analyst for financial services firm D.A. CSAT surveys are useful for making product enhancements when satisfaction scores for some products or services trend low (i.e. Customer Effort Score (CES) : Customer effort is a key driver of customer satisfaction and loyalty.

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