Article Average Handle Time Loyalty Net Promoter Score 
ShepHyken
FEBRUARY 25, 2024
Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: We start this week’s roundup with an article about AI. Of course, there’s more to this article. Imagine that!)
Experience Investigators by 360Connext
FEBRUARY 6, 2024
3 Metrics CX Teams Use to Measure Customer Feedback There are a lot of customer experience metrics teams can track, but we see three most commonly used: Net promoter score (NPS), customer satisfaction score (CSAT), and customer effort score (CES). Net Promoter Score What is it?
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Playvox
JANUARY 24, 2022
ENJOYING THIS ARTICLE? In fact, a myriad of industry studies demonstrate businesses that improve their CX enjoy: Increased customer retention Higher average customer spend Increased customer lifetime value Improved customer loyalty. Related Article: How Quality Management Can Help Improve Your Customer Experience.
Magellan Solutions
AUGUST 1, 2021
So in this article we will look at strategies big brands use to utilize the full potential of outsourcing telemarketing services in the philippines. Big brands adapt different KPIs (or Key Performance Indicators) to help them make decisions, set strategic objectives, and evaluate business processes in real-time. Average Handle Time.
Playvox
APRIL 5, 2022
What you need are agents capable of solving customer problems in ways that are not only efficient but also create customer experiences that build loyalty and drive sales. Related Article: What is Workforce Engagement Management (And Why It Matters). High scores on key metrics are the first measures of a high performance contact center.
ViiBE Blog
AUGUST 17, 2021
Share this article. Share this article. CEM takes data from all customer interactions and analyzes it in order to design the perfect customer service system that will not only meet, but also exceed their customer expectations, thus increasing customer satisfaction, brand loyalty, and overall business performance. Share on email.
TechSee
MARCH 19, 2019
When a virtual agent fields a customer’s enquiry, collects all relevant details and passes it to a human agent for final approval, how should average handling time ( AHT ) be measured? This is typically measured by asking the user to rate the article or mark it as “useful” or “this solved my problem.”.
Expert insights. Personalized for you.
62 
Let's personalize your content