eglobalis
NOVEMBER 12, 2024
This article delves into eleven actionable strategies that leaders can implement to weave CX deeply into their service delivery approach. If you enjoyed this practical article and would like to stay connected, feel free to connect with me on LinkedIn.
eglobalis
NOVEMBER 3, 2024
This article explores ten practical strategies for B2B companies to move beyond rigid, cookie-cutter frameworks, offering a pathway toward a more personalized, authentic, and impactful CX approach that leverages a company’s unique strengths and the power of cultural innovation.
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eglobalis
NOVEMBER 26, 2024
Drawing from my nine years working with Samsung’s strategic group, SAP, and others, this article cuts through the noise to focus on what really matters: results-driven action. This article challenges the status quo of how empathy is perceived in B2B CX. As mentioned in a previous article. Let’s connect, and share your insights!
eglobalis
NOVEMBER 5, 2024
This often happens with Brian’s works therefore I decided to post this short article about his work. I was exploring the concept of “No Distance” in social media, and initially, it took me time to connect with Solis’s insights. established a foundational understanding of social media’s role in business. When I first read Engage! ,
eglobalis
DECEMBER 11, 2024
This article was originally posted at: [link] Ready to disrupt your CX strategy? Drawing insights from reliable sources, including past articles on eGlobalis.com, this article delves into the benefits of experimentation for CX programs , covering multiple areas such as omnichannel services, technology, cultural adaptation and design.
eglobalis
OCTOBER 30, 2024
This article explores how AI is reshaping the employee experience and its subsequent impact on customer experience. AI in the workplace is transforming business operations, fundamentally altering the employee experience. The Current Landscape AI in the Workplace AI technologies are now integral across virtually every industry.
InMoment XI
APRIL 18, 2022
Check out these must read articles below! And, there are definite connections, or links, to how the rate of employee resignations can, and does, impact customer experiences and perceptions of value. Employers are reconsidering methods for building connections as well as performance. Read Article.
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