ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Here are my top five picks from last week.

Article 83

Article 2018 Net Promoter Score Customer Service 83

ShepHyken

OCTOBER 23, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. You’ll have to read this excellent article by Vala Afshar, a genius in the world of customer service and CX. Follow on Twitter: @Hyken.

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2017 Article Customer Service Retail 74

ShepHyken

OCTOBER 10, 2018

This brings me to an article I just read about a man who was banned from an all-you-can-eat sushi restaurant for eating too much food. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. We did this every week, and every week the manager and servers were happy to see us.

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Customer Service Training Loyalty Article Information 123

ShepHyken

SEPTEMBER 7, 2018

This week we feature an article by Michelle Nickolaisen about customer review programs. Accept that you may be reviewed by the customer. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes Articles: 57% Of Sales Reps Missed Their Quotas Last Year.

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Blog Demo 2018 Reference 85

ShepHyken

OCTOBER 31, 2018

They are totally consistent with what we stand for, what I write about in my books and articles, and how we conduct ourselves at work every day. And, we want to teach our clients to be amazing to their customers, clients, guests, members – and anyone else they do business with. Those three words are very important. It’s simple….

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Sports Books Customer Service Training Presentation 116

ShepHyken

SEPTEMBER 7, 2016

Customer Opportunity. Just last week I wrote an article about companies that ask customers to repeat their problems, account numbers and more. So consider this a follow-up to that article that approaches the subject from a completely different angle. For information contact or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Representative 85

Customer Service Representative Customer Service Training Customers Article 85

ShepHyken

MARCH 14, 2018

There are plenty of other words and phrases people say that upset customers, cause them to lose confidence , and may ultimately cause them to leave and never come back. Share this article with your team, then sit down and talk about which of these phrases might be in your vocabulary – and banish them. Develop better responses.

Customer Service Training 114

Customer Service Training Customer Service Customers Article 114

ShepHyken

DECEMBER 4, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions.

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2017 Article Customer Service Government 0