Article Customer Expectations Loyalty 
eglobalis
NOVEMBER 3, 2024
This article explores ten practical strategies for B2B companies to move beyond rigid, cookie-cutter frameworks, offering a pathway toward a more personalized, authentic, and impactful CX approach that leverages a company’s unique strengths and the power of cultural innovation.
eglobalis
DECEMBER 11, 2024
This article was originally posted at: [link] Ready to disrupt your CX strategy? Experimentation helps you turn customer feedback into actionable improvements that drive satisfaction. By continuously refining these strategies based on experimental data, businesses can enhance personalization efforts and drive customer loyalty.
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InMoment XI
OCTOBER 29, 2024
In fact, 64% of loyal customers are more likely to purchase frequently, and 31% are willing to spend more to stay with their brand of choice. Since customers have so many businesses competing for their attention, investing in customer loyalty can give you a major competitive edge. What Is Customer Loyalty?
eglobalis
NOVEMBER 5, 2024
This often happens with Brian’s works therefore I decided to post this short article about his work. His insights have guided countless companies to create impactful customer interactions that have become the benchmark for customer expectations.
GetFeedback
MAY 9, 2019
If you Google customer experience you’ll get about 2,340,000,000 results—articles, videos, reports—with in-depth information about the space. This article is inspired by our own frustrations with getting to know the CX space. Customer experience is how your customers perceive their interactions with your company.
eglobalis
APRIL 6, 2025
Yet despite countless articles and frameworks, many companies still struggle to define, deliver, and evolve real value for their business customers. Each article is designed to stand independently while building a coherent narrative when viewed together. Making life easier for customers isnt superficialits strategic.
eglobalis
MARCH 13, 2025
How to Win Leadership Commitment This article was originally published in part at [link] Introduction Customer Experience (CX) transformation has become a strategic priority for B2B organizations because it directly influences key business outcomes. At the same time, B2B customer expectations have risen.
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