The ROI of Generative AI in CX: The Financial Case for AI Automation
TechSee
MARCH 4, 2024
enterprise software, automotive purchases), and cannot demonstrate causational growth within a reasonable period. Net Promoter Score: Your Viralality Coefficient Net Promoter Score (NPS) is similar to CSAT, in that it measures the overall customer’s impression of their experience, but not identical.
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