How to Coach Your Customer Service Reps to Drive Actual Performance with Steve Richards
Kustomer
AUGUST 8, 2022
Steve Richards: (00:40) I’m used to the salespeople and its kind of a little bit of a different world here going into call centers with CX. So I think what happened previously is NPS and C-SAT, and everyone’s been doing first call resolution for average handle time, for average, forever, hold times, all those kinds of things.
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