From Cost Center to Revenue-Driver: Rethinking the Call Center Paradigm
InMoment XI
JANUARY 27, 2025
At times, even the insights that surfaced from customer-agent interactions can feel burdensomean endless inbox of problems to solve. The Current State of Customer Calls: Costs and Missed Opportunities When each call has an associated cost, its easy to land on North Star metrics like call volume and average handle time.
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