TechSee

MARCH 12, 2019

When visual interaction – whether via image or video – is combined with automation, contact center workflows can be improved dramatically. Alternatively, customers can visually interact with AI-powered assistants in self-service mode, alleviating pressure on human agents. The Power of Visual Automation. Benefits to agent productivity.

White Paper 112

White Paper Contact Center Net Promoter Score Average Handle Time 112

TechSee

OCTOBER 19, 2021

Visual assistance is an emerging technology powered by video and augmented reality that allows users to instantly stream their mobile device camera or screen for real-time, interactive visual engagement. Is visual assistance the answer to how to reduce returns? Truck Roll Rates, and. First Contact Resolution.

E Commerce 124

E Commerce White Paper E-support Retail 124

Think Customers

OCTOBER 4, 2021

For your contact center operations, this can be beneficial by deflecting lower value Tier 0 and Tier 1 interactions, while also delivering 24/7 customer support at scale. Effective contact centers understand the right moments to introduce chatbot or messaging capabilities into a conversation to meet customer expectations every time.

White Paper 52

White Paper Contact Center Omnichannel Average Handle Time 52

Comm100

JANUARY 14, 2020

Agents can view every interaction that a customer has had with the company, no matter the channel of origin, from a single console. With digital omnichannel, agents have both the tools and the context they need to satisfy customers and improve KPIs such as first contact resolution rate (FCR) and average handle time (AHT).

Omnichannel 40

Omnichannel White Paper 2020 Social Media 40

CSM Magazine

JANUARY 12, 2021

Or are they purely operational, seeking to improve efficiency such as reduced average handling time (AHT), time to answer or to reduce call volumes in general? For more ideas and inspiration, download our latest white paper entitled “The CX Leader’s Ultimate Guide to Successful AI Projects”.

White Paper 52

White Paper Average Handle Time Automotive Transportation 52

Comm100

JANUARY 14, 2020

Agents can view every interaction that a customer has had with the company, no matter the channel of origin, from a single console. FCR) and average handle time (AHT). This post includes highlights from our Omnichannel white paper. such as first contact resolution rate. Reduced costs.

Omnichannel 52

Omnichannel 2020 White Paper Social Media 52

Uniphore

DECEMBER 17, 2021

healthcare market must continue to transform how they interact with consumers if they want to succeed. Lack of scalability Call volumes skyrocketed during the pandemic at the same time contact center employees had to shift to work-from-home models. Consumers faced long wait times to reach an agent. Post-interaction analytics.

Healthcare 52

Healthcare Contact Center 2021 Average Handle Time 52