B2C Chief Customer Officer Voice of Customer 
eglobalis
JUNE 27, 2024
However, while easy to write about, it is much harder to implement in both B2B and B2C contexts. Understanding Customer Needs and Expectations The foundation of any CX strategy is a deep understanding of who your customers are and what they value. There are several ways to obtain data and understand customers.
Customer Bliss
NOVEMBER 7, 2017
On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson , Vice President of Customer Experience at Hunter Douglas North America , about how he builds out both the business to business and business to consumer experience for the worldwide leader in custom window treatments and architectural products.
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Customer Bliss
NOVEMBER 7, 2017
On this episode of Chief Customer Officer Human Duct Tape Show, I chat with Ross Garretson , Vice President of Customer Experience at Hunter Douglas North America , about how he builds out both the business to business and business to consumer experience for the worldwide leader in custom window treatments and architectural products.
CloudCherry
DECEMBER 1, 2018
In the subscription economy, customer success has almost become synonymous with customer experience. However, in reality, customer experience comes from a vastly different place. The origins of CX lie in the B2C domain and are steeped in the discipline of market research. Customer experience involves everyone’s voice.
CloudCherry
OCTOBER 30, 2018
In the subscription economy, customer success has almost become synonymous with customer experience. However, in reality, customer experience comes from a vastly different place. The origins of CX lie in the B2C domain and are steeped in the discipline of market research. Customer experience involves everyone’s voice.
SurveySensum
JULY 14, 2020
Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.
SmartKarrot
MARCH 8, 2022
Her blog posts continue to serve as a valuable resource for people who seek to understand and master customer success processes. A star in the world of Customer Success, Amarachi Ogueji is known for her exceptional skills in retaining B2B and B2C SaaS clients. Amarachi Ogueji. Gemma Cipriani-Espineira. Kellie Capote.
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