Banking Related Topics 
InMoment XI
OCTOBER 23, 2024
It’s no longer enough for banks and credit unions to simply provide financial services. Needless to say, providing a memorable customer experience in banking should be a top priority for all financial institutions. What is Customer Experience in Banking? This gives your bank a significant edge in acquiring these prospects.
eglobalis
JULY 13, 2023
A Personal Bank Story: How to Win, and Lose, a Bank Customer The post A Personal Bank Story: How to Win, and Lose, a Bank Customer appeared first on Eglobalis.
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InMoment XI
SEPTEMBER 29, 2022
For retail banks, and most organizations, collecting data is only half the battle in the world of customer experience. Using customer data to influence your business decisions will lead to a more streamlined, profitable banking organization that actively engages customers. Retail banks already have access to critical customer data.
InMoment XI
AUGUST 31, 2022
And for banks especially, the quality of the experiences customers have with a brand is the key factor in determining a customer’s longevity and willingness to maintain a relationship with a company. Even more importantly, banks should engage with customers to let them know that they’re cared for not just as customers, but people.
Speaker: Bryan Horn, Founder, CS Solutions
If you've ever called a bank, cable company, or organization that thinks it's "too big to fail", you've probably run the customer service gauntlet: you start off with a seemingly simple request, and you call the customer service line. Once the general service rep hands you off, you're transferred to every department known to man.
InMoment XI
JULY 22, 2024
Whether it’s a supermarket where transactions are delayed, a bank with disrupted online services, or an airport where flight information systems go down, the frustration is real—and customers have little bandwidth for the inconvenience. This allowed the bank to quickly understand the most critical pain points for their customers.
InMoment XI
JANUARY 22, 2024
CX will be forever changed in the world of retail banking in the coming years by the unstoppable wake of AI. Hyper-personalization at Scale AI’s role in personalizing the banking experience is, in a word, profound. Efficiency and Accessibility The efficiency and accessibility of banking services is changing, too.
Speaker: Vanilla Forums
Who: Nicole Banks, Community Manager, Synopsys. It’s predicted that in 2020, we will finally see a solid shift in how executives view online community and the value that they have on organizations. Privacy and Data Management. When: Friday January 24 at 12-1pm ET (5-6pm UTC).
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