Remove Banking Remove Customer Change Remove Customer Expectations Remove Employee Experience
article thumbnail

Creating a Sales Mindset in Customer Service Settings

Integrity Solutions

This kind of mindset shift will enable everyone within the company to comfortably and confidently adopt a role in selling—and bridging that gap between the two will have a huge, positive impact on the customer experience. Changing Mindsets About Sales. Who, specifically, are my customers? That’s it.

Sales 52
article thumbnail

How You Can Add Value to Your CX with Laurent Pierre, Jr.

Kustomer

Listen to the podcast below to discover how Laurent and his team at Azure use customer-centric strategies to create the best experience. Guiding Customers to Solutions Using Empathy. Employee Experience: The Missing Ingredient. ” And so that’s why it becomes important to understand your customer.

Sales 75