Beyond Philosophy

NOVEMBER 24, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Expectations 167

Customer Expectations Net Promoter Score Customer Centricity CEM 167

Beyond Philosophy

NOVEMBER 11, 2014

Watch out this space as in a subsequent blog we’ll give advice on the different ways to change a habit… Blogs CEM CEO Conferences consultants consumer behaviour customer Customer Analysis customer behavior Customer Behaviour customer centricity customer emotions customer engagement Customer experience customer experience books customer experience (..)

Net Promoter Score 167

Net Promoter Score Marketing CEM Social Media 167

Beyond Philosophy

JANUARY 16, 2015

Read more about the book and register for the webinar, here. Colin is an international author of four best-selling books and an engaging keynote speaker. Blogs Digital Experience CEM CEO consumer behaviour Customer Analysis Customer Behaviour customer experience management digital experience Emotional Experience Market Research'

CEM 152

CEM Webinar 2014 User Experience 152

Beyond Philosophy

JANUARY 28, 2015

Read more about the book and register for the webinar, here. Colin is an international author of four best-selling books and an engaging keynote speaker. All attendees will receive a discount code for 50% off the eBook. If you enjoyed this post, you might be interested in the following blogs: Are You Working for the Right Company?

CEM 146

CEM Books Webinar Blog 146

Beyond Philosophy

FEBRUARY 24, 2015

Every detail, from how the prices are listed in the menu to how bright the light is in the Sports Book, has been considered to give the proper psychological cues to the Customers. For more Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. .

CEM 122

CEM Books Social Media Customer Experience Management 122

Beyond Philosophy

NOVEMBER 10, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 118

Net Promoter Score Customer Experience CEM Customer Centricity 118

Beyond Philosophy

NOVEMBER 4, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. If you would like to follow Beyond Philosophy click here. Follow Colin Shaw on Twitter @ColinShaw_CX.

Retail 148

Retail Net Promoter Score Customer Experience CEM 148

CloudCherry

JULY 18, 2018

Download our e-book, The Data Science of CEM: Analytics for Customer Experience Management, for more information about working with customer experience data and to equip yourself to make better data-driven decisions. Download The Data Science of CEM.

Customer Experience Management 170

Customer Experience Management Net Promoter Score Customer Experience Management 170

CloudCherry

MARCH 19, 2019

A stronger CEM program can reduce unnecessary costs for the business. Book a demo with CloudCherry today to start your journey. In their 2017 report “Drive Business Growth with Great Customer Experience” their models demonstrate “revenue potential clearly increases with higher CX Index scores.”. Reduce Costs. The takeaway?

Financial 218

Financial Metrics Customer Journey Mapping NPS 218

Beyond Philosophy

OCTOBER 6, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker & also recognized as one of the original top 150 Business Influencers by LinkedIn. Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience.

Customer Experience 154

Customer Experience Net Promoter Score Customer Centricity CEM 154

Beyond Philosophy

NOVEMBER 10, 2014

The Value of Customer Experience, Quantified.

Net Promoter Score 164

Net Promoter Score ROI Customer Experience 2014 164

Beyond Philosophy

FEBRUARY 3, 2015

This delay is a consequence caused by the Paradox of Choice , first introduced to us by Barry Schwartz in his book of the same name in 2004, and then later in his TED talk. Colin is an international author of four best-selling books and an engaging keynote speaker. There are so many options that it can delay a decision.

CEM 121

CEM 2004 Books Retail 121

Beyond Philosophy

MARCH 5, 2015

Colin is an international author of four best-selling books and an engaging keynote speaker. View our books on Customer Experience here. To read more from Colin on LinkedIn, connect with him by clicking the follow button above or below. If you would like to follow Beyond Philosophy click here.

Airlines 132

Airlines Net Promoter Score Transportation CEM 132

InMoment XI

JANUARY 17, 2024

It encompasses every aspect of their stay or visit, from the booking process and arrival to the accommodation, services, and departure. A Multi-Channel Strategy is Essential To validate their booking decisions, travel buyers are navigating multiple digital channels to conduct research and find solutions that are suited to their needs.

Guest Experience 195

Guest Experience Hospitality Hotels Travel 195

Beyond Philosophy

MARCH 17, 2015

Malcolm Gladwell’s famous book from 2007, Blink , introduced this concept in detail. To learn more ways you can use the subconscious to evoke the positive emotions you want from your Customer Experience, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th.

Sales 151

Sales 2007 CEM Books 151

Beyond Philosophy

OCTOBER 28, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Experience 120

Customer Experience Net Promoter Score CEM Customer Centricity 120

Beyond Philosophy

SEPTEMBER 23, 2014

You can use a bottle of water, or even a book, wedge in under the latch for the tray table and voila! Even so, I wouldn’t fancy having the customer behind me restrict me from doing it with a Knee Defender (or book or water bottle) without so much as a please or thank you, either. The thing is these contraptions are not even necessary.

Airlines 134

Airlines CEM Books Consulting 134

Beyond Philosophy

APRIL 17, 2015

For more important Customer Experience concepts, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. Colin is an international author of four best-selling books and an engaging keynote speaker. Please click here to learn more. Follow Colin Shaw on Twitter @ColinShaw_CX.

CEM 148

CEM Reference Employee Experience Books 148

Beyond Philosophy

JANUARY 26, 2015

Read more about the book and register for the webinar, here. Colin is an international author of four best-selling books and an engaging keynote speaker. All attendees will receive a discount code for 50% off the eBook. 4 Ways to Gain Customers’ Trust in Data Security. Follow Colin Shaw on Twitter @ColinShaw_CX.

Customer Centricity 102

Customer Centricity CEM Books Government 102

CloudCherry

DECEMBER 1, 2018

What credit unions need is a CEM that moves beyond describing the member experience to start providing the insights and driving the actions to improve it. Here are three areas from the CloudCherry CEM Platform that provide valuable and useful data to drive change. Download Now.

CEM 150

CEM Net Promoter Score Touchpoint NPS 150

CloudCherry

OCTOBER 19, 2018

What credit unions need is a CEM that moves beyond describing the member experience to start providing the insights and driving the actions to improve it. Here are three areas from the CloudCherry CEM Platform that provide valuable and useful data to drive change. Download Now.

CEM 150

CEM Net Promoter Score Touchpoint NPS 150

Beyond Philosophy

OCTOBER 14, 2014

Colin is an international author of four best-selling books and engaging keynote speaker. View our books on Customer Experience here. To read more from Colin on LinkedIn, connect with him by clicking here. If you would like to follow Beyond Philosophy click here. Follow Colin Shaw on Twitter @ColinShaw_CX.

Net Promoter Score 102

Net Promoter Score CEM Books Customer Retention 102

Beyond Philosophy

OCTOBER 14, 2014

Colin is an international author of four best-selling books and engaging keynote speaker. View our books on Customer Experience here. The post 4 Ways to Gain Customers’ Trust in Data Security appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Follow Colin Shaw on Twitter @ColinShaw_CX.

CEM 131

CEM Loyalty Blog Books 131

Beyond Philosophy

DECEMBER 23, 2014

Read more about the book and register for the webinar, here. Colin is an international author of four best-selling books and an engaging keynote speaker. All attendees will receive a discount code for 50% off the eBook. Follow Colin Shaw on Twitter @ColinShaw_CX.

CEM 98

CEM Books Social Media Customer Centricity 98

Beyond Philosophy

SEPTEMBER 11, 2014

Colin is an international author of four bestselling books and engaging keynote speaker. Customer Experience Trends 2013: Amazon Claims Top Position Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Blogs Employee Experience'

Banking 138

Banking Culture CEM 2003 138

Beyond Philosophy

JUNE 4, 2015

The ‘human’ factor, in marketing, communications, positioning, and experience creation through sales, service, and operations now pervades titles of articles, blogs, white papers, and even books. In his 2010 book, Marketing 3.0: Kotler picked up a theme that was articulated in the 2007 book, Firms of Endearment.

Financial 144

Financial White Paper Books Airlines 144

Beyond Philosophy

NOVEMBER 4, 2014

19 August 2014. < < [link].

CEM 113

CEM 2014 2011 2010 113

Beyond Philosophy

SEPTEMBER 17, 2014

He uses the example of how Abraham Lincoln said to Harriet Beecher Stowe that her book, “Uncle Tom’s Cabin” helped start the Civil War. The empathy for slaves that Stowe created with her book was a catalyst for change for the whole society. Colin is an international author of four best-selling books and an engaging keynote speaker.

CEM 120

CEM Books Consulting Sports 120

Beyond Philosophy

MAY 26, 2015

Customer Experience Management (CEM) Certification Course beginning on April 20th. Colin is an international author of four bestselling books and an engaging keynote speaker. They have taken me 57 years to discover, I hope they give you the edge I didn’t have at your age. Registration is ending soon! Please click here to learn more.

Leadership 142

Leadership CEM Travel Books 142

ClearAction

AUGUST 24, 2008

And we all use 5-6 metaphors a minute, according to author Gerald Zeitman in his book How Customers Think. Author Gerald Zeitman generously provides useful techniques in the mid-section of his book How Customers Think. This approach to VOC and CEM has certainly been eye-opening! A picture tells a thousand words, they say.

Insights 87

Insights Customer Experience CEM Social Media 87

Beyond Philosophy

OCTOBER 8, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX The post eBay & PayPal’s Split is Good for Customers appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants.

Net Promoter Score 110

Net Promoter Score Customer Centricity Social Media CEM 110

Beyond Philosophy

APRIL 14, 2015

To learn more ways you can detect buy in on your Customer Experience Agenda, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. Colin is an international author of four bestselling books and an engaging keynote speaker. I’d love to hear your signs in the comments below.

Chief Customer Officer 124

Chief Customer Officer CEM Call Center Customer Care 124

Beyond Philosophy

MARCH 23, 2015

To learn more ways you can build better business relationships, register for our Advanced Customer Experience Management (CEM) Certification Course beginning on April 20th. Colin is an international author of four bestselling books and an engaging keynote speaker. We’d all love to hear your insight in the comments below.

CEM 131

CEM Presentation Blog Books 131

Beyond Philosophy

MARCH 29, 2016

To make your Customers and employees smile more improve your Customer Experience by signing up for our Certified Foundation CEM Training starting on April 8th. Colin is an international author of four bestselling books and an engaging keynote speaker. Can you tell a genuine smile from a forced one?

CEM 113

CEM Customer Service Representative Insurance Consulting 113

Beyond Philosophy

OCTOBER 28, 2014

Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX The post How to Make or Break Your Customer Experience appeared first on Beyond Philosophy | Customer Experience Consultancy | CEM Consultants. Blogs Customer Experience'

Customer Experience 136

Customer Experience Multi-Channel CEM Customer Centricity 136

Beyond Philosophy

OCTOBER 20, 2014

My second book, “ Revolutionize your Customer Experience ” revealed new research that showed all organizations are on a journey from being Naive to Natural’ in the way they focus on the Customer. Senior management must allocate time and resources to this goal to keep everyone reading from the same book.

Customer Centricity 114

Customer Centricity Employee Experience CEM Culture 114

Beyond Philosophy

MARCH 21, 2016

To improve your experience join our Certified Foundation CEM Training Course starting on April 8th. Colin is an international author of five bestselling books and an engaging keynote speaker. In other words, you want Generation Z to give you an A+ when it comes to employee experience.

2016 113

2016 Social Media CEM Employee Experience 113