The Need for Customer-Friendly Authentication Alternatives to Vulnerable One-Time Passcodes
CSM Magazine
JUNE 10, 2022
One-time passcodes, or OTPs, sent to mobile phones are the cornerstone of many organizations’ customer authentication strategies. This is in large part due to the positive reputation it has with consumers: it’s convenient and assumed that these codes are secure. Protecting the Customer Experience. About the Author.
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