Lumoa

MARCH 3, 2023

The past few years have witnessed a substantial increase in attention and investment in customer experience (CX) across various industries, including the financial services sector. But some important questions arise: How relevant is CX to modern financial services? Here are the main takeaways.

Financial 83

Financial 2023 Metrics Loyalty 83

TechSee

MARCH 4, 2024

However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor? First, there’s the initial investment in the technology itself, which can be substantial. What is the ROI of Generative AI in CX?

ROI 109

ROI Financial Net Promoter Score NPS 109

TechSee

MARCH 4, 2024

However, the cost of AI talent, AI training, tuning, and refinement, as well as LLM consumption-based tokens at scale, begs the question, is Generative AI in CX a financially sound endeavor? First, there’s the initial investment in the technology itself, which can be substantial. What is the ROI of Generative AI in CX?

ROI 109

ROI Financial Net Promoter Score NPS 109

CX Journey

DECEMBER 18, 2014

The price of the product, the brand value, and the other pillars of marketing are no longer the most important factors in a consumer’s selection process. At a certain level of affluence, the absolute value of experience a company is likely to deliver becomes the pivotal point in making a selection.

Customer Centricity 76

Customer Centricity Customer Experience Competitive Advantage Culture 76

Comm100

JUNE 30, 2021

In fact, an email marketing expert may be able to use automated tools such as a sequence of emails that ensures that customers are instantaneously getting the right help when needed, which in turn increases brand value in the minds of customers. 6 foundational skills for great customer service .

Customer Service 52

Customer Service Customer Experience Social Media Customers 52

Stella Connect

SEPTEMBER 22, 2017

Chatbots and self-service tools can’t solve complex problems, and they couldn’t care less—the two primary reasons travelers reach out to customer service representatives. 5 Best Practices That Will Distinguish Your Travel Customer Service. Technology alone can’t achieve these ends.

Travel 40

Travel 2018 Customer Service Contact Center 40