InMoment XI

OCTOBER 29, 2024

Positive customer experiences give rise to six distinct types of loyalty. Happy customers Price-loyal Convenience-loyal Loyal-to-freebies Loyal-to-loyalty program Truly loyal Happy customers have never had reason to complain. Loyalty-program loyal customers appreciate your loyalty rewards more than the products themselves.

Loyalty 195

Loyalty Net Promoter Score Social Media Loyalty Programs 195

InMoment XI

OCTOBER 3, 2024

While these strategies can vary based on your business model or resources available to your customer experience program, these proven strategies can help any organization reduce customer churn and improve customer retention. 79% of consumers say that loyalty programs caused them to purchase from an organization more frequently.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

BirdEye

FEBRUARY 5, 2025

This shows the brand values its community and encourages more followers to share their experiences. Use humor in your posts A witty and humorous tone can make your brand more relatable and entertaining. Share customer-generated content Repost photos and videos that customers share while dining at your restaurant.

Social Media 104

Social Media Marketing Metrics Events 104

BirdEye

DECEMBER 8, 2023

Customer loyalty programs: Implement loyalty programs rewarding repeat customers with discounts or exclusive offers. Make it humorous: Create funny commercials that entertain while emphasizing the importance of clean carpets.

Marketing 59

Marketing Social Media Advertising B2B 59