InMoment XI

OCTOBER 3, 2024

Guest Retention Strategies Guest retention is critical for businesses in the hospitality industry, such as hotels, restaurants, and entertainment venues. Working to improve the guest experience and encouraging them to return can lead to increased revenue, positive online reviews, and valuable word-of-mouth marketing.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Service Untitled

FEBRUARY 8, 2012

The coffee category included ratings on consumer preferences, the consistency of meeting customer expectations for taste, quality, service, and brand value. Much of the organization’s success has been attributed to the dedication of the franchises and their ability to create an outstanding customer experience.

2008 47

2008 Rewards Programs Guest Experience Brand Values 47

Comm100

AUGUST 23, 2018

This year, the company was ranked the most valuable brand in the world , with an estimated brand value of about 150.81 Their total customer count is over 310 million active customers – a number that was last reported in 2016. billion U.S. Source: Statista. Their plan is to add the device to each of their 4,748 hotel rooms. “I

Exceptional Customer Service 45

Exceptional Customer Service 2018 Customer Service Hotels 45

BirdEye

FEBRUARY 18, 2025

In a world where travelers have endless options, hospitality marketing is crucial in attracting guests and building lasting relationships. Enhance guest loyalty : Personalization helps develop a stronger relationship with customers, encouraging them to return for future stays.

Hotels 84

Hotels Hospitality Marketing Guest Experience 84