InMoment XI

OCTOBER 3, 2024

Guest Retention Strategies Guest retention is critical for businesses in the hospitality industry, such as hotels, restaurants, and entertainment venues. Working to improve the guest experience and encouraging them to return can lead to increased revenue, positive online reviews, and valuable word-of-mouth marketing.

Customer Retention 195

Customer Retention 2024 Guest Experience Loyalty Programs 195

Comm100

AUGUST 23, 2018

This year, the company was ranked the most valuable brand in the world , with an estimated brand value of about 150.81 Meanwhile, the Wynn’s adoption of Amazon’s voice assistant is helping them deliver quality customer care to hotel guests. Their plan is to add the device to each of their 4,748 hotel rooms. “I

Exceptional Customer Service 41

Exceptional Customer Service 2018 Customer Service Hotels 41

BirdEye

FEBRUARY 18, 2025

The right hospitality digital marketing approach, whether through engaging social media marketing, personalized email campaigns, or exceptional guest experiences, can turn a one-time visitor into a loyal customer. Several surveys indicate that approximately 75-80% of travelers check reviews before booking.

Hotels 84

Hotels Hospitality Marketing Guest Experience 84