Very Best Service

FEBRUARY 8, 2025

Industries Excelling in Social Customer Service Telecommunications Telecom companies manage a vast customer base, leading to frequent inquiries about service disruptions, billing, and technical support. Social media offers a real-time platform to address these concerns efficiently.

Customer Service 52

Customer Service Social Media Healthcare Hospitality 52

Hallmark Business Connections

OCTOBER 27, 2020

When brands value quality over quantity in customer interactions, they can add kindness and personal touches to customers’ lives. At that moment, customers typically don’t have another human’s support—except for the telecommunications company representative on the other end of the phone.

Airlines 98

Airlines Telecommunications Social Media Presentation 98

Lumoa

MARCH 8, 2023

In today’s competitive telecommunications industry, customer experience (CX) has become a crucial factor in retaining customers and driving business growth. Delivering top-notch CX increases customer loyalty and enhances brand reputation, which can boost revenue. To this end, telcos must be bolder in their approach.

Customer Centricity 78

Customer Centricity Telecommunications Webinar Feedback 78

CSM Magazine

NOVEMBER 7, 2018

A recent study by Jaywing claimed that 73 percent of telecommunications and utilities marketers would rank improving their customer contact strategy as the top priority for data-driven marketing, so how can utility brands enhance the overall interaction between supplier and consumer? Invest in the team.

Interaction 221

Interaction Telecommunications 2018 2013 221

Ian Williams

MARCH 19, 2020

I remember working with a bank, and we developed a set of customer standards and these were things that mattered most to the customers based on what was going to change their behaviour and they were fused with their brand values to give it some kind of uniqueness. Ian: Oh really? So, which sectors?”

Leadership 52

Leadership Consulting Financial Customer Experience 52