Brands Customer Focused Loyalty Programs White Paper 
ShepHyken
NOVEMBER 14, 2022
It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. If you find the right vendor, one who is focused on you and your organization’s success, you’ll quickly realize that it’s more of a partnership. It’s a video.
ShepHyken
MARCH 31, 2018
It blurs the lines between customer service, marketing, and even sales. Scientific data validate the importance and power of social media customer service. According to Bain and Company, research from 2011 indicates that when brands engage or respond to customer requests over social media, those customers spend 20-40% more on average.
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