Comm100

OCTOBER 8, 2016

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

Customer Retention 61

Customer Retention Loyalty Loyalty Programs Social Media 61

Beyond Philosophy

JUNE 4, 2015

More than just a buzzword, ‘being human’, especially in brand-building and leveraging customer relationships, has become a buzz-phrase or buzz-concept. To make the brand or company more attractive, and have more impact on customer decision-making, there must be an emphasis on creating more perceived value and more personalization.

Financial 144

Financial White Paper Books Airlines 144

CSM Magazine

OCTOBER 16, 2020

It is not enough to attract new customers to your services. Customer retention is even more important than customer acquisition. More than that, customer retention is the best form of marketing. For this reason, experts propose a mix of: Email marketing; Social media channels; Branded apps, etc.

Customer Retention 52

Customer Retention White Paper Multi-Channel Social Media 52

Totango

AUGUST 23, 2022

Finally, we’ll offer some guidelines on how to structure your B2B customer journey map around key touchpoints and how to use technology to automate an effective touchpoint management strategy. What Are B2B Customer Journey Touchpoints? B2B customer journey touchpoints are occasions when business customers interact with a brand.

Touchpoint 122

Touchpoint Customer Journey B2B Customer Journey Mapping 122

One Millimeter Mindset

OCTOBER 8, 2018

Engagement experience is all about how brand representatives reach out to customers. Even if we are a brand of one. Do we negatively bias customer inclination to further engage with us, our organizations and our brands? No matter whether our branding strategy targets first time customers or current customers.

Engagement 74

Engagement Customer Experience White Paper Magazine 74

Integrity Solutions

APRIL 19, 2024

Not only can personalization help you close more deals faster, it can also help you close larger deals and, ultimately, retain more customers and reduce churn. According to Gartner , customer experience “drives more than two-thirds of customer loyalty” when compared to brand preference or price consideration.

Sales 103

Sales Loyalty White Paper Contact Center 103

Comm100

JANUARY 21, 2020

Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. According to Microsoft, one-third of all customers use a mobile device to initiate contact with customer service. Remember: Think proactively.

Customer Journey 85

Customer Journey Social Media B2C Omnichannel 85

Education Services Group

JUNE 18, 2018

How do I increase customer retention? Although the answer is multilayered and complex, one of the essential building blocks to answering it includes Customer Success Managers (CSM). A career field that barely existed five or so years ago, CSMs make up ground zero for all CS functions — that includes keeping customers.

Customer Retention 45

Customer Retention Customer Success White Paper Management 45

Beyond Philosophy

SEPTEMBER 6, 2016

Let us deal with the second challenge first: gaining insight into what represents value for prospective customers. Process-oriented companies focus on creating benefit by keeping customers, optimizing their purchases over time and stemming rates of defection or recovering lost customers.

White Paper 74

White Paper Multi-Channel Consulting Customers 74

Education Services Group

AUGUST 27, 2018

Read about this study and others in our white paper, Neuroscience and Customer Success. Over time, loyal customers associate higher expectations for future rewards with their favorite brands, making the act of repurchasing automatic. Download our Neuroscience and Customer Success white paper.

White Paper 51

White Paper Download Customer Success 2015 51

ProProfs Chat

JULY 13, 2018

Data from Riskified show that return customers account for 1/3rd of all online shopping revenue and they tend to spend 3 times more than one-time shoppers. Yet 44% of companies have no focus on customer retention. Customer retention could generally be traced down to customer satisfaction.

White Paper 63

White Paper Advertising Customer Retention Customers 63

Beyond Philosophy

MARCH 3, 2016

Twenty years ago, in their 1994 white paper entitled “Customer Loyalty:Toward an Integrated Conceptual Framework,” academics Alan S. BtoB customers are not trapped today, at least not with any frequency, because business decision-making dynamics have so significantly changed. .

White Paper 60

White Paper 2007 Consulting Loyalty 60

inQuba

JANUARY 10, 2019

Digitization has changed the business environment leaving customers in control of who they choose to do business with. As a result executives are faced with decreasing retention rates, and acquiring new customers can cost up to 25% more than retaining existing customers. Want to read the rest of the 2019 white paper?

White Paper 40

White Paper Management Customer Retention Customer Journey 40

ClearAction

FEBRUARY 7, 2016

Customer Experience Strategy: 4 Overlooked Key Competencies white paper. Customer Experience is Decided by You article. Loyalty is Not Just for Customers article. Customer-Centricity Means Customer-Centric BKM: Amazon, USAA, Zappos. Customer Retention Begins With Trust article.

Article 48

Article Customer Experience 2009 White Paper 48

Comm100

JANUARY 21, 2020

Comm100’s 2020 Live Chat Benchmark Report found that about 5% of outbound chats are accepted by web visitors and turned into meaningful interactions with the brand. According to Microsoft, one-third of all customers use a mobile device to initiate contact with customer service. White Paper. B2B vs. B2C conversion.

Customer Journey 40

Customer Journey White Paper Social Media B2C 40

Beyond Philosophy

AUGUST 30, 2016

When Customer Retention, my first book on customer behavior was published, now over 20 years ago, one of the strongest reactions voiced was my contention, and the proof offered, that satisfaction and retention were fundamentally different concepts, and that they required different measurement protocols.

Customer Satisfaction 60

Customer Satisfaction Measurement White Paper B2C 60

Hallmark Business Connections

AUGUST 11, 2021

The differentiation power of mail delivered directly to your customers or prospects cannot be ignored. Chewy, an online pet product retailer, sends handwritten greeting cards to new customers and condolence bouquets when owners lose their pets. What has made the brand so successful (PetSmart acquired it for $3.35

Marketing 74

Marketing Magazine White Paper Social Media 74

Comm100

JANUARY 19, 2017

When we are approached by a customer who is upset by a defective product or service, responding with a professional apology that offers the customer a hassle-free solution is an important part of ensuring customer retention. We hope that you will continue to remain loyal to our brand. Conclusion. Download Free.

Workshop 89

Workshop Customer Service Representative Events 2018 89

Comm100

OCTOBER 11, 2017

White Paper] The Guide to Becoming a Top Performing Live Chat Operator. Well-trained operators mean better customer satisfaction. Here we offer 12 essential tips for live chat operators to communicating effectively, addressing customer issues efficiently, and representing your brand professionally. Download Free.

Social Media 61

Social Media Customer Service Strategies Customer Service Download 61

Comm100

JANUARY 19, 2017

When we are approached by a customer who is upset by a defective product or service, responding with a professional apology that offers the customer a hassle-free solution is an important part of ensuring customer retention. We hope that you will continue to remain loyal to our brand. Conclusion. Download Free.

Workshop 81

Workshop Customer Service Representative Events 2018 81

Comm100

DECEMBER 8, 2017

Thank you letters are an important part of making your customers feel valued, and letting them know how much you appreciate them. They are an inexpensive way to increase sales, return on investment (ROI), and customer retention. What to Consider When Writing a Thank You Letter to Your Customer. Use a Card or Stationary.

Social Media 67

Social Media Return on Investment White Paper Customers 67

Solvvy

SEPTEMBER 17, 2022

Articles, white papers, and e-books. The key is to create a knowledge base that’s easy for your customers to search and use and that presents information clearly. Your customers, who routinely use search engines to find the answers to questions, expect you to provide similar experiences for your products or services.

Customer Service 62

Customer Service E-support Article Document 62

SmartKarrot

APRIL 22, 2022

However, customer acquisition is something that demands focus! Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers. B2B companies will have to bank on customer retention as a key strategy to achieve long-term growth.

Customer Retention 10

Customer Retention B2B White Paper Rewards Programs 10

Qualtrics

MARCH 2, 2021

“First and foremost, invest in building an emotional relationship with your customers, not just a functional relationship, but really forming that bond to build brand love and product love, because that, ultimately, is what leads to customer retention and happiness.” We don't just write white papers.

Customer Service 29

Customer Service Social Media White Paper 2021 29

SmartKarrot

DECEMBER 2, 2020

She has proven her spectacular works in content with an eclectic range covering blogs, eBooks, and white papers as well. Sue Nabeth Moore, Customer Success Leader. Currently, she also serves as an executive member in the CXPA (Customer Experience Professionals Association). Annette Franz, CEO, and Founder, CX Journey Inc.

Customer Success 17

Customer Success 2021 White Paper Contact Center 17

SmartKarrot

JUNE 11, 2020

In other words, a customer’s journey is nothing but the chain of touchpoints your clients have with your brand before they pay up for the service. It clearly demonstrates how, where and when did the prospect meet with your brand or how likely did they end up being a loyal customer. So how should you go about it?

White Paper 11

White Paper Wireless Demo Fashion 11

Bold360

NOVEMBER 30, 2016

In other words, a customer or prospect may ask a question about a product via the company’s built-in chat function on its website or through third-party platforms like Facebook and Slack, where consumers are increasingly engaging brands. Is your brand developing a chatbot strategy? Screenshot via UptoDown.com.

Definition 104

Definition ROI White Paper 2016 104

Comm100

OCTOBER 17, 2017

That’s a lot of potential for customer care. Brands on social media typically send out 23 promotional messages for every 1 response given to their audience. If a brand does end up actually responding, it’s usually after letting the user hang for an average of 10 hours , even though most consumers consider under 4 hours reasonable.

Social Media 66

Social Media Customer Service Download Customer Care 66