ShepHyken

NOVEMBER 14, 2022

It’s a robust white paper published by Harvard Business Review, focusing on partnering with the best experts (vendors) in the customer experience (CX) world. Spend some time diving into this white paper, and you’ll appreciate the extra effort you might make to find the perfect partner to help you succeed.

White Paper 70

White Paper Article 2022 Customer Service 70

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. White Papers. Give customers one-on-one attention. Branding and Design Techniques. Loyalty Programs.

Customer Retention 60

Customer Retention Loyalty Loyalty Programs Social Media 60

ShepHyken

MARCH 31, 2018

It blurs the lines between customer service, marketing, and even sales. Scientific data validate the importance and power of social media customer service. SocialSprout’s research claims that 89% of social media messages from brands go ignored. Have Fun : Sometimes you can interact with customers using humor.

Social Media 87

Social Media Customer Service Marketing Airlines 87