What’s the True Cost of Your In-House Contact Center? (And How Does It Compare to Outsourcing?)
BlueOcean
JANUARY 23, 2024
However, returning to the “per agent hour” (or sometimes “per minute” or “per transaction”) investment in a customer care outsourcer, every factor is already included. The Cost of Contact Center Infrastructure Next, let’s look at the physical space that is home to your contact center. Price per seat quickly adds up.
Let's personalize your content