How to Meet the Needs of Your Smart Customers
Talkdesk
APRIL 28, 2015
By that we mean that the customer has aggregated a myriad of information about your business, likely before ever interacting with one of your sales reps or call center agents. In fact, 57 percent of the purchase decision is completed before a customer even calls a company, according to CEB. Track Customer Interactions.
Let's personalize your content