TechSee

MARCH 19, 2018

Companies are increasingly turning to artificial intelligence (AI)-powered contact center solutions to meet consumers’ growing demand for better CX, reduce costs and alleviate pressure on agents. The post Computer Vision in the Call Center – The New CX Frontier appeared first on Techsee.

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Call Center White Paper Contact Center Customer Care 84

TechSee

DECEMBER 12, 2017

Every interaction, touchpoint and communication is captured and stored, and how a contact center handles its data is critical to its success. At the same time, today’s rapid methods of engagement have conditioned customers to expect immediate response times.

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Omnichannel White Paper Contact Center Touchpoint 143

Kayako

MAY 13, 2022

Are you ready to provide fast and responsive customer care? Build a Help Center so easy to use, it becomes your customers’ go-to. What Is Customer Self-Service? Customer self-service is exactly what it sounds like – making it easy for customers to help themselves. White papers.

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White Paper E Commerce E-support Customer Satisfaction 110

RapportBoost

NOVEMBER 15, 2018

For starters, the emphasis for call centers and customer service teams to employ “omnichannel” solutions took center stage. These initiatives will soon find their way into the priorities of most call center and customer experience strategies. The question more specifically is how best to train agents.

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White Paper Call Center Telecommunications Omnichannel 71

COPC

NOVEMBER 5, 2021

In this workshop, we learned that almost 2/3rds of attendees have over 25 percent of their contact center seats outsourced, while over 80 percent outsource to more than one provider. All participants’ outsourced call centers shifted to an immediate WFH model once the pandemic shutdown began in March 2020.

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Contact Center Workshop White Paper 2021 52

LiveChat

NOVEMBER 16, 2018

Good content is not just a formidable marketing tool, it’s also a great starting point for sorting out customers’ problems with your product. Content may be of many different types – blog posts, videos, white papers, case studies, and more. Minimize Calls to Customer Service – Offer Alternatives.

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Poor Customer Service White Paper Call Center Customer Service Representative 45

Comm100

OCTOBER 11, 2017

Should it be customer service? If you want a well-rounded, capable, and effective social media customer care team, then the answer is all of the above. This blog post will show you what makes a jointly-owned social media customer service strategy so necessary, and will walk you through how to implement one yourself.

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Social Media Customer Service Strategies Customer Service Download 68