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How to Improve Contact Center Optimization with Customer Journeys

Pointillist

SEPTEMBER 28, 2021

But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction. Contact centers are now considered more than just service centers. Advances in digital technology have reshaped customer expectations for exceptional experiences. Credit: Flore Maquin.

Contact Center 40
Contact Center Customer Journey Omnichannel Metrics 40
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7 Top Priorities for the Future of Customer Engagement

Calabrio

JANUARY 6, 2016

When it comes to the power of IoT and data, it’s high time customer engagement gets involved, and it all begins with the contact center. Here are my 7 predictions and key advice on where the contact center is going in 2016 and beyond. Twenty years ago, customers had basically one channel: the phone.

Customer Engagement 53
Customer Engagement Engagement Contact Center 2016 53
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