Tech Outages and Customer Feedback: How a Leading Bank Leveraged InMoment’s Platform
InMoment XI
JULY 22, 2024
During a crisis, feedback floods in from various channels—social media, emails, call centers, in-app messages, and more. Your CX platform should be aggregating feedback from all these sources, providing a holistic view of customers—what they’re feeling, what they’re saying, what they need. What Sources Should You Be Capturing?
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