InMoment XI
OCTOBER 31, 2024
Your call center plays a huge role in your brand reputation. As a result, it’s important to deliver a positive call center experience that meets customer expectations. As a result, it’s important to deliver a positive call center experience that meets customer expectations.
InMoment XI
MARCH 14, 2025
In any call center or contact center, performance is the engine that powers the entire operation. High-performing call centers do a great job at keeping customers satisfied, and theyre highly efficient, reducing operational costs. What Tool Is Best for Analyzing Call Performance? The result?
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InMoment XI
JANUARY 27, 2025
In a world where value is defined relative to the bottom line, its easy for call centers to come under scrutiny when it comes time for budget allocation. The downstream effects of this mindset can be quite limiting to the potential functions an effective call center should serve in your broader organizational strategy.
InMoment XI
DECEMBER 17, 2024
To avoid this problem, you need a customer experience manager to break down silos, unify your tech stack, and unite your directors, VPs, and business units with the ultimate goal of creating a friction-free, productive, and delightful customer experiencefrom onboarding to renewal and advocacy. What Background Should a CX Manager Have?
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Wouldn't it be great if you could watch an instant replay of your call center dashboards? In this infographic, you will learn how to: Improve call center KPIs. TASKE shares how you can rewind your real-time dashboard and watch agent and team activities in the past. Enrich agent and supervisor training. And more!
eglobalis
SEPTEMBER 18, 2023
Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments The post Transforming Call Center Experiences: How AI-Powered Solutions Can Reclaim $250 Billion in Wasted Investments appeared first on Eglobalis.
InMoment XI
OCTOBER 31, 2023
In the fast-paced world of customer service, call center management plays a pivotal role in ensuring efficient operations, customer satisfaction, and improving the customer experience. Understanding the ins and outs of call center management is crucial for both seasoned professionals and newcomers to the field.
Advertiser: Vanilla Forums
As customer demands continue to grow, more organizations are looking to digitize their customer support journey, since the more traditional methods of support such as the call-center are no longer fulfilling customer needs. These digital transformations, however, are not a one-step fix, but rather a journey.
Speaker: Brian Morin, CMO, SmartAction & Aarde Cosseboom, Director of GMS Technology and Product, TechStyle Fashion Group
How many hours do you think your call center agents spend answering repetitive, transactional calls that don’t require human assistance? Then you're probably well aware of the potential for using conversational AI to manage the calls that can be answered easily and quickly. Unsurprised?
Speaker: Rana Gujral, CEO at Behavioral Signals
Insights from a real-world case study, involving a European Financial Institution, and how behavioral AI managed to increase revenues by 20% while lowering call center costs by 7.6%. How Behavioral AI can have an impact on the quality of customer conversations with a measurable increase of 20% in actual outcomes.
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A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.
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