Call Recording, Connections and Lifetime Customer

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Call Recording

Connections

Lifetime Customer

Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

JUNE 18, 2018

Each customer relationship starts with a single interaction and lasts the entire customer journey, and that journey could last decades. Each interaction is critical and contributes to the overall lifetime customer experience that drives engagement, value and loyalty. There are two types of Speech Analytics applications.

Contact Center

Contact Center 2018 Competitive Advantage Call Recording

How to Better Understand Your Customer With Ed Porter

Kustomer

JANUARY 14, 2021

He’ll probably double click on that in just a second, but played in the call center space, knows customer service, dove into the sales space, really helped engineer and transform an inside sales team. So the reactive side is how do you keep a pulse on the customer? So with that, Ed, thanks for joining. How are you, man?

Multi-Channel

Multi-Channel Contact Center Customers Sales

CXDNA Update

Three Ways to Get More Value from Your Workforce Optimization Platform

How to Better Understand Your Customer With Ed Porter

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