How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents
Experience Investigators by 360Connext
OCTOBER 17, 2023
Overcoming Challenges in Gaining Leadership Buy-In It’s common to have buy-in and excitement when launching a new program, like a more robust Voice of the Customer solution or even a new survey. Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency.
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